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Privacy Policy

INTRODUCTION

Casamama, including its affiliates and subsidiaries (referred to as "Company", "we", or "us"), values your privacy and is committed to protecting your personal information in accordance with this privacy policy.

This policy describes:

  • How we collect, use, disclose, and protect your personal information.
  • The types of information we may collect from you when you use our website www.casamama.co.in ("Website") or our mobile application.
  • Our practices for collecting, maintaining, and protecting your information in accordance with Indian data protection laws, including the Digital Personal Data Protection Act, 2023.

We will use your personal information only in line with this policy unless required otherwise by applicable Indian law. We ensure that the information collected is necessary, relevant, and used for specific purposes only.

As per Indian law, "personal data" refers to any data that can identify an individual directly or indirectly, such as name, email, mobile number, Aadhaar number, or address.

This policy applies to information collected:

  • On our Website and mobile app.
  • In communication through emails, WhatsApp messages, or any other digital channels.
  • Through offline interaction during Casamama stays or property visits in cities like Delhi, Mumbai, Bangalore, Pune, etc.
  • Through third-party platforms that link to this policy or our services.

Our Website may link to external sites or third-party services. We do not take responsibility for their privacy practices and recommend reviewing their respective privacy policies.

INFORMATION WE COLLECT

We may collect the following categories of information:

  • Personal Information: Name, mobile number, email ID, residential address, PAN card, Aadhaar details (where permitted), and UPI or bank details for transactions.
  • Technical Information: Browser details, device type, OS, IP address, and app usage statistics.
  • Interaction Data: How you interact with our platform, including clicks, time spent, page visits, and app usage logs.
  • Location Data: Your city or locality when you use location-based features in cities like Hyderabad, Jaipur, or Kolkata.

HOW WE COLLECT INFORMATION

  • Directly from you through sign-up forms, check-in/check-out, or customer service interactions.
  • Automatically via cookies, mobile app usage, and tracking tools like Google Analytics.
  • From third-party vendors or payment gateways like Razorpay or PhonePe.

USE OF INFORMATION

Your information is used for:

  • Facilitating bookings and property stays in cities across India.
  • Customer support and resolving queries.
  • Personalizing your experience on the Casamama platform.
  • Improving services, features, and security of the Website and app.
  • Marketing and promotional campaigns (with consent).

DISCLOSURE OF INFORMATION

We may disclose your personal data to:

  • Our affiliates and business partners (such as cleaning or support service vendors).
  • Government or law enforcement authorities if required by Indian law.
  • Service providers like SMS providers, email delivery platforms, or analytics companies.
  • In case of company merger or acquisition within India.

INTERNATIONAL TRANSFER

Although we are an India-based company, some of our service providers may operate globally. Your data may be stored or processed outside India, but only with contractual safeguards aligned with Indian data protection requirements.

YOUR RIGHTS

You have the right to:

  • Request access to your personal data.
  • Request correction or deletion of your data.
  • Withdraw consent for data usage, unless required to fulfill a service.

DATA SECURITY

We use secure servers, SSL encryption, and firewall protection to safeguard your data. All payment information is handled via secure Indian gateways like Razorpay or Paytm.

DATA RETENTION

We retain your personal data only as long as needed to serve you and meet legal obligations under Indian laws. Once no longer necessary, data is securely deleted or anonymized.

CHILDREN’S PRIVACY

Our services are not intended for minors below the age of 18. We do not knowingly collect data from them. If we find such data, we will delete it immediately.

CHANGES TO THIS POLICY

We may update this policy in line with new laws or service changes. Updates will be posted on www.casamama.co.in with a revision date.

CONTACT US

For questions or concerns about this policy, contact us at:
Email: info@casamama.com